Answers to common questions about ordering, shipping, returns, refurbished parts and compatibility. Still stuck? Contact us.
Ordering and payment
What payment methods do you accept?
Major credit and debit cards and Shop Pay. Every payment option available to you is shown at checkout.
Can I cancel or change my order?
You can cancel any order that hasn't shipped yet. Contact us right away with your order number.
Shipping
Where do you ship?
We ship to addresses in the United States. Some items can't ship to PO boxes or APO/FPO addresses, and checkout tells you before you pay if that applies.
How long does shipping take?
Most orders leave the warehouse within 1 to 2 business days and arrive 2 to 5 business days after they ship. High-value orders can take a little longer because they're reviewed before shipping. Delivery estimates come from the carrier and aren't guaranteed.
How much does shipping cost?
Many items ship free. Any shipping charge is shown at checkout before you pay.
Why did my order arrive in more than one package?
Orders ship directly from our fulfillment partners' warehouses in the United States. If your items come from different warehouses, they arrive separately, and each package gets its own tracking link.
How do I track my order?
Use the tracking link in your shipping confirmation email. See Order Tracking for more help.
Returns and refunds
What is your return policy?
You can return any item within 30 days of delivery. Return shipping is free and there's no restocking fee. Send the item back complete, in its original packaging with all accessories, and free of physical damage or modification.
How do I start a return?
Contact us with your order number and the item you'd like to send back. We'll email you a prepaid return label, usually within 2 business days. Please don't ship anything back without a return label from us.
When will I get my refund?
Once your return is received and processed, we refund your original payment method. Your bank may take a few business days to show it.
What if a part arrives damaged or doesn't work?
Contact us as soon as possible with your order number and photos of the item and packaging, and keep the packaging until we've reviewed it. We'll send a free return label and refund you once the return is processed. Full details are on our Shipping and Returns page.
Refurbished parts
What does "Refurbished" mean?
A refurbished part was previously used or returned, and restored to working order before resale. It may show light signs of use. Refurbished parts always say "Refurbished" in the product title.
Do refurbished parts come with a warranty?
Refurbished parts are covered by our 30-day return window. Manufacturer warranty coverage on refurbished parts isn't guaranteed and varies by brand and unit, so if warranty matters for your build, contact us before you order. See Warranty Information.
Compatibility
Which socket and memory do I need?
Your processor, motherboard and memory have to match. AMD Ryzen 5000 processors use socket AM4 and DDR4 memory. Ryzen 7000 and 9000 processors use socket AM5 and DDR5 memory. Use the Socket and DDR generation filters on our Processors and Motherboards pages to narrow the list.
Will a new processor work in my motherboard?
If the socket matches, usually yes, but some boards need a BIOS update before they can run a newer processor. Check your board maker's CPU support list before you order.
Can you check that my parts work together?
Yes. Send us your parts list and we'll check socket, memory type, power connectors, card length and cooler clearance before you buy.
Warranty and support
How do warranty claims work?
Within 30 days of delivery, contact us first with your order number and a short description of the problem. After 30 days, warranty claims go to the manufacturer, and we'll point you to the right support page and send your proof of purchase.
How do I contact you?
Use the form on our Contact page and we'll reply by email.