Shipping and Returns

Shipping

We ship to addresses in the United States. Orders ship directly from our fulfillment partners' warehouses in the US with major carriers such as UPS, FedEx and USPS.

Processing: most orders leave the warehouse within 1 to 2 business days. High-value orders can take a little longer because they're reviewed before shipping.
Delivery: most orders arrive 2 to 5 business days after they ship. Delivery estimates come from the carrier and aren't guaranteed.
Cost: many items ship free. Any shipping charge is shown at checkout before you pay.
Tracking: you'll get a tracking link by email as soon as your order ships.
Multiple packages: an order with several items can ship from more than one warehouse and arrive in separate packages, each with its own tracking.
Addresses: some items can't ship to PO boxes or APO/FPO addresses, and high-value packages may need a signature on delivery.

Returns

30 days: you can return any item within 30 days of delivery.
Free return shipping: we email you a prepaid return label, usually within 2 business days of your request.
No restocking fee.
Condition: send the item back complete, in its original packaging with all accessories, and free of physical damage or modification.
Refunds: once your return is received and processed, we refund your original payment method. Your bank may take a few business days to show it.

To start a return, contact us with your order number and the item you'd like to send back. Please don't ship anything back without a return label from us.

Damaged, defective or wrong items

Contact us as soon as possible with your order number and photos of the item and packaging, and keep the packaging until we've reviewed it. If an item arrives damaged, doesn't work, or isn't what you ordered, we'll send a free return label and refund you once the return is processed. See Warranty Information for problems that show up after 30 days.